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Zomato Launches PackSwitch to Guide Sustainable Food Packaging

By TheCSRUniverse Team Published 18 Aug 2026

Bengaluru, August 18, 2026: Zomato has launched PackSwitch, an interactive website designed to help restaurants identify sustainable packaging options for different dishes and access information on relevant suppliers.

The platform follows a three-step process: restaurants can select a dish, explore suitable sustainable packaging materials and browse information on suppliers. It provides details on the functionality, business viability and environmental considerations of different packaging options, along with recommendations for various food categories.

PackSwitch also features a directory of 100+ verified suppliers across India, giving restaurants access to information on available sustainable packaging solutions. The platform is intended to address challenges around selecting alternatives to conventional plastic packaging, including questions related to performance, cost, availability and end-of-life management.

Speaking at the launch, Prashanth Prakash, Founding Partner, Accel India, said, “The responsibility of protecting our cities from plastic pollution rests with each and every one of us. Sustainable food delivery packaging adoption by restaurants often stalls at good intentions because knowledge, awareness and products are not aligned. With Zomato's PackSwitch initiative, restaurants now have a tool that simplifies decision-making around sustainable packaging. I hope to see more restaurants use PackSwitch to transition away from plastic packaging paving the way for greener cities.”

Anjali Ravi Kumar, Chief Sustainability Officer, Eternal Limited, said, “Sustainability is embedded in how we do business across Eternal companies. Over the last two years, we've invested in building consumer awareness through Zomato's Plastic-Free Future program which awards restaurants a 'low plastic packaging tag' on the app to recognize them for moving away from plastic to pack main dishes. PackSwitch focuses on building restaurant awareness through dish-led sustainable packaging information. Now the question - what sustainable material can I pack biriyani in? becomes a much easier one for restaurants to answer and find solutions for.”

The launch builds on Zomato’s Plastic-Free Future programme, which has recognised more than 10,000 restaurants across 500+ cities for using alternatives to plastic packaging for their main menu items. As of March 31, 2026, participating restaurants had collectively delivered more than 100 million ‘low plastic packaging’ orders. The initiative has also included the Plastic-Free Future Packathon, conducted with Startup India and DPIIT, to highlight plastic-free packaging solutions.

PackSwitch also includes sustainable packaging solutions available through Hyperpure, Eternal’s B2B supply platform. Restaurants using lower-plastic packaging can be identified through the ‘low plastic packaging’ tag and filter on the Zomato app.