1. Who this is for

This page is for anyone who has paid us for an event ticket, a registration, a nomination, a book or report, or any other service on TheCSRUniverse. Payments are taken securely by Razorpay.

2. The rules on your page come first

Some events and products have their own cancellation or refund rules. They are shown on the event page, the registration form or your invoice. If they are different from this page, those rules apply.

3. If you want to cancel

• Write to us at info@thecsruniverse.com as soon as you can.
• Include your name, the email you used, and your payment or invoice number.
• We will tell you if the cancellation can be accepted, and whether a refund is due.

4. If we cancel or change something

If we cancel an event or a service you paid for, we will tell you by email. We will then offer you a refund or another suitable option, as set out in that notice.

5. If you were charged by mistake

If you were charged twice, or the payment went through but you did not get a ticket or confirmation, write to us with the payment details. We check with Razorpay and fix it, or refund the extra amount.

6. How refunds are paid

• An approved refund goes back to the same card, bank account or UPI you paid from.
• It usually reaches you within a few working days after we approve it. Your bank can take longer.
• Gateway or bank charges may be deducted only if the rules on your page say so.

7. Digital items

Books, reports and other downloads are delivered digitally. If a file does not open or is not what you bought, write to us and we will put it right.