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Complaints

If something is wrong, tell us. This page explains who to write to and what happens next.

Last updated: 20 October 2026

1. Who to contact

If you have a problem with how we use your information, or you want to complain about anything on our website, please contact our Grievance Officer.

Email: info@thecsruniverse.com
Post: TCU Infotech Private Limited, Plot No: 18, Upper Ground Floor, L Side Near Polo Garden,
Dwarka More Metro Station, Uttam Nagar, West Delhi

Make a complaint online

2. What to tell us

  • Your name and the email address you used with us.
  • What went wrong, and when.
  • What you would like us to do.

3. What happens next

  • We confirm that we received your complaint and give you a reference number.
  • We look into it and reply to you by email. We aim to do this as quickly as we can, and within the time the law allows.
  • If we cannot solve it, we tell you why and what else you can do.

4. If you are still not happy

After you have raised your complaint with us, you can take it to the Data Protection Board of India. The law asks you to complain to us first.

5. Quick actions

TheCSRUniverse.com is run by TCU Infotech Private Limited, Plot No: 18, Upper Ground Floor, L Side Near Polo Garden, Dwarka More Metro Station, Uttam Nagar, West Delhi.