New Delhi, July 11, 2024: Marriott International’s global Environmental, Social, and Governance (ESG) efforts and progress towards its 2025 sustainability and social impact goals were highlighted in the company’s annual Serve 360 report released on Thursday.
The report reflects data for the calendar year ended December 31, 2023.
This year, the Report features an “Around The World Highlights” addendum, which showcases ESG initiatives spanning each of the company’s regions – Asia Pacific excluding China; Caribbean & Latin America; Europe, Middle East & Africa; Greater China; and United States & Canada – and performance tables and appendices with key supporting information and data.
“At Marriott International, we take great pride in our longstanding focus on the fundamental principles of taking care of people, our communities, and the planet,” said Anthony Capuano, President and CEO, Marriott International.
“We believe our efforts to be a force for good around the world in destinations where we operate can help support the long-term success of our business and the wellbeing of associates and guests. We are focused on fostering a more resilient, inclusive, and responsible world for travel,” he said.
The Report outlines, among other topics, data on company efforts related to sustainable operations, diversity and inclusion, volunteerism, and other ESG activities led by Marriott associates and hotels around the world.
In April 2024, the company confirmed its climate action plan, setting specific targets to reduce emissions, which were validated by the Science Based Targets initiative.
The company launched a global program, Climate Action Program (CAP), to educate and engage its properties in climate action, setting individualized carbon reduction goals to support the company's overall emissions reduction targets. The company continued to expand its electric vehicle (EV) charging infrastructure, with over 7,100 EV chargers installed at more than 1,800 Marriott properties worldwide by the end of 2023.
The company volunteered over 3.1 million hours in local communities worldwide in 2023, with over 12.1 million associate volunteer hours reported since 2016. It responded to the devastating wildfires in Maui, Hawaii, contributing approximately $5.5 million through the Marriott Disaster Relief Fund, TakeCare Relief Fund, Marriott Bonvoy points donations, and cash and in-kind giving by hotels to support recovery efforts and provide essential items for impacted associates.
As per the report, the company is committed to hiring more than 3,000 refugees across the globe by 2026. It has trained more than 1.2 million managed and franchised associates in human trafficking awareness since 2016 in support of Marriott’s goal to train all on-property associates by 2025.
The company launched an industry-first initiative in collaboration with the Internet Watch Foundation and Cisco to block websites with child sexual abuse material from guest networks across nearly 5,000 managed and franchised properties in the US and Canada.
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