This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client.

Strategy

• Drive initiatives developed by the site lead
• Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.
• Driving Continuous Improvement Initiatives

Employee care - Individually

• Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.
• Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies
• Conduct 1:1 counseling sessions to guide and coach the employees.
• Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
• Manage critical cases and ensure appropriate escalation procedures are followed
• Tracking all data and share the insights with Wellness Lead

Group Workshops/Sessions

• Design activity-based, customized workshops based on the particular nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
• Address common observations/issues and share it with Site Lead.
• Create report on health outcomes of employees

Reporting & Communications:

• Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns
• Create all communications to agents
• Oversee dashboards and reports creation
• Managing personal confidential records and reports on dashboards.

• Client account management exposure
• Content Moderation experience
• Have completed the continuous professional development necessary to maintain good standing within their professional society/body
• Have experience managing client accounts and wellness programs
• Excellent communication skills
• Empathic and engaging work style, works well with teams and individuals
• Able to build trust and rapport with clients and colleagues
• Takes a thoughtful and proactive approach to employee wellbeing initiatives

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.