IT Team Management

• Lead and manage IT team of five people and two consultants.
• Facilitate monthly IT department review meetings, including scheduling, agenda setting, taking meeting notes, and establishing and following up on action items.
• Manage cybersecurity lead to ensure the security of company systems and data.
• Work with the global director of information technology to direct the activities of IT team members and support their professional development.
• Participate in hiring, training, and performance evaluations for the IT team.

IT Project Management

• Lead, facilitate, and track project deliverables using Agile methodologies.
• Lead source code management, user acceptance/adoption, and tools selection.
• Develop SOPs and work instructions.
• Oversee password maintenance.
• Prepare reports on the status of IT projects, ensuring timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members.

Internal Customer Support

• Establish and maintain SLAs.
• Ensure IT team provides timely and complete solutions to resolve support tickets.
• Provide advanced support to internal customers across multiple locations and time zones as needed.
• Oversee the selection, implementation, and maintenance of hardware, software, and other technology resources.

IT Department Strategy & Planning

• Work closely with the global director of information technology to develop an IT strategy and budget supporting VisionSpring’s aspiration to serve 2.5M people by 2025.
• Collaborate with VisionSpring departments to ensure that technology resources are aligned with the needs of the business.
• Facilitate the development and implementation of IT work plans aligned to organisational strategy.

Software Application Development & Systems Integration

• Plan and execute feature releases, including product charter, scope definition, requirements gathering, project planning, change control, risk management, and reporting.
• Interact with users and translate their needs into maintainable configurations, extensions, and customizations.
• Translate business requirements into technical documentation and artifacts.
• Break down requirements into user stories, run the stories with stakeholders, and define prioritization.
• Create program workflow diagrams.
• Manage projects using Agile and/or waterfall methodologies.
• Lead integration among various systems.
• Manage projects through all phases of their complete SDLCs.
• Ensure QA/QC is performed consistently on an effective schedule.

• Experience managing projects through all phases of their complete SDLCs.
• Experience providing effective internal customer support and translating business requirements into actionable IT plans and documentation.
• Extraordinary follow-through, attention to detail and deadlines, and a strong personal sense of accountability.
• Willingness to travel up to 20% of time within India.
• Preference will be given to candidates with any of the following areas of experience: (1) Software development/programming; (2) Feature release planning and execution; (3) Database programming using RDBMS databases like Oracle, SQL Server, etc.; (4) Wireframe and prototype solutions; (5) GitHub; (6) Zoho Sprints; (7) Microsoft Azure and IIS; and/or (8) Salesforce.

COMPENSATION

• Salary based on breadth and depth of relevant experience and education.
• Competitive benefits, including health insurance and generous vacation time.