• Plans, develop, and maintain procedures, equipment, and policies that have an impact in all facets of research; lead program strategy, program management, technology approach, implementation methodology, quality control, and support for the program; perform complex experiments, data collection, and data analysis.
• Research, evaluate and implement new technologies, customer experience and engagement, business modelling, training and stakeholder management
• Manage project operations, work with individuals internal and external to project/program to exchange information, solve problems, resolve conflicts, develop workflow processes, allocate department resources across projects, and ensure efficient and effective implementations of initiatives
• Digital Financial Services expertiseUse Human Centered Design process to research client needs and context regarding adoption of Digital financial services, integrate those learnings in project plan and develop systems and processes to onboard low- income clients onto digital financial services platform
• Deep understanding of various channels of financial service providers to deliver Digital financial services – especially using the Business Correspondent and Agency channel and develop ideas on how to leverage those channels to deliver Digital financial services
• Apply the GF innovation process to the workstreams, including identifying key research questions deploying innovative research techniques, and leveraging resulting insights to drive digital finance adoption and usage.
• Contribute in other initiatives of the Innovations in Digital Finance vertical of GFI

Project Management
• Develop detailed project plans with associated milestones and work with internal and external personnel to ensure goals, timelines and quality parameters are achieved using Project Management tools
• Design pilot, scale-up and replication strategy
• Keep internal and external stakeholders informed on the progress of the projects
• Evaluate, hire and manage resources needed to support the project
• Create and manage budgets, and track progress against budgets

Partner Relationship Management
• Act as primary contact for the implementing partners
• Proactively recognize and address concerns/ issues and use set communication protocols and methods to maintain an open, transparent and trusting relationship
• Prepare reporting documentation and lead regular stakeholder discussions with the partners, including but not limited to Monthly Updates and Quarterly Reports. Ensure partners are involved throughout the process to create shared ownership of deliverables.

• Excellent written and verbal communication skills in English
• Deep commitment to eradication of poverty and alignment with Grameen Foundation’s mission
• Outstanding project management skills with proven track record of achievement under a range of challenging situations and multi-stakeholder arrangements
• Experience of working on financial services for the poor, mobile and digital financial services.
• Ability to act as a representative of the project in public forums

Additional Comment: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made in appropriate circumstances. GFI offers a competitive compensation package.