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Order Management / Supply Chain Management HCLTech 2023

  • Deadline: Oct 30, 2023

  • Qualification (Education): Graduate

  • Experience Required: 3-6 Year

About Job Profile

IT/MIS and Technology

Order Managers primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing.

The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold.

Primary Responsibilities include

 

  • Order verification (OVC) and Order Entry
  • Data gathering and order verification with the customer to include:
  • Customer name and technical and site contacts, site readiness,
  • Products ordered, product intervals and customer delivery date requirements,
  • Review order status communication plan.
  • Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
  • Update and complete order information
  • Submit order to provisioning
  • Fallout / Exception Order Management:
  • Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
  • Escalate to supplier organizations on orders requiring action
  • Confirm that all pre-work activities related to activation are complete
  • Coordinate test and install
  • Scheduling activation
  • Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
  • Provide senior level support for escalated orders, high visibility clients, and high revenue orders
  • Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
  • Provide vendor partner oversight

 

Knowledge, Skills and Abilities:

 

  • General knowledge of Telecommunications, Networking Technologies, and Solutions
  • SFDC tool & processes knowledge
  • Must have the ability to deliver written and verbal messages with customers
  • Requires critical thinking in the decision-making process
  • Overall technical aptitude and forward thinking
  • Must be English literate and numerate
  • Strong customer service focus with drive to deliver a world-class customer experience
  • Clear confident communicator with strong written and verbal presentation skills
  • Ability to work on own initiative with minimal supervision and also as part of a wider project/team
  • Perform well under pressure to meet deadlines
  • High attention to detail, data accuracy and quality of input.

 

Other Information:

Job Functions

  • Salary Range: NA LPA

  • Employment Type: Full Time

  • Work Mode: Work from Office

How to Apply

If you are interested in taking up the role, please apply through this link.

If you qualify and are interested in taking up the role, please apply through this link.

Apply Now
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HCLTech

  • State:

  • City: Noida

About Organisation

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.

  • State:

  • City: Noida

Contact Details:

Contact Phone: 4087330480

Contact Email:

Date of Posting/Posted On: Sep 03, 2023
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