1) Functional Responsibilities -

• Ensure seamless collaboration between the clients and implementing partners and develop and overview the KPIs set by the team to ensure a comprehensive measure for program performance and impact assessment of the projects.
• Responsible for project planning and execution as per committed timelines.
• Oversee adherence to Give guidelines and efficient product/ dashboard delivery to the CSR/Sustainability clients.
• Oversee quality of tech support provided to clients to kickstart client adoption. Observe and incorporate feedback from multiple client implementations to enhance platform adoption.
• Aid in developing mechanisms to track and reduce deployment effort requirement, turn-around-time (TAT). Understand, simplify, and communicate new product features to team members.

2) Cross Functional Collaboration -

• Collaborate with Business Engagement Team to understand and improve client experience and provide feedback on better expectation management.
• Collaborate with product and engineering teams to enhance client experience and improve the product and contribute to the product roadmap.
• Collaborate with platform success team to ensure proper handover of the implemented solution and deliver client success.

3) Increasing Operational Efficiency -

• Improve the product implementation process through ongoing learning. Innovate and design better layouts or processes to increase the time and cost efficiency of platform deployment.
• Work with the team to build the processes and frameworks. Ensure clear capturing of different implementation scenarios and nuances that are relevant for efficient, scalable, and re-usable deployment solutions, with proper documentation.

 4) Team Management -

• Align the team with Give and Functional OKRs, ensure capability building in the team through training/workshops, develop cross-learning opportunities, track and improve individual performance.
• Ensure project goals are defined, resource allocation is apt and all aspects of operations and delivery are covered and monitored regularly to meet timelines and objectives.
   

• Hands-on experience in SQL, Data Visualization, Dashboard creation, Data Analysis, MS Excel with good understanding of data structures.
• Ability to create frameworks and guidelines to ensure implementation excellence.
• Perform research, analysis, and evaluation to increase efficiency in TAT and scalability of deployment.
• Possesses stakeholder management, analytical skills, client influencing, relationship building skills.
• Works willingly and effectively with others in and across the organization to accomplish team goals.
• Exposure to CSR/Sustainability or equivalent consulting experience is a plus. Should possess nuanced understanding of focus areas, impact, and outcomes.
• A passionate coach for your high performing team and ability to empower the team, lead with empathy and integrity.
• Excellent presentation, and communication skills
   

Benefits-

What we have to offer:

• Work with a performance-oriented team driven by ownership, passionate about creating impact.
• Young and Vibrant team that is passionate about doing Good.