• Leverage Endpoint Manager/Autopilot
• Escalate priority support issues to senior staff and/ or corporate technology groups
• Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently
• Maintain a positive working relationship with business lines and other departments
• Prioritize and schedule work as necessary to maintain department service level agreements
• Maintain and monitor department mailbox
• Update and maintain cases in a timely fashion
• PC hardware and software procurement
• Basic networking skills and troubleshooting
• Wireless and remote connectivity troubleshooting
• Works within a small or large systems team and contributes independently
• Understands roles and responsibilities within the team
• Writes clear and concise technical documents.
• Enhances team productivity by helping others
• Provides technical supervision on small projects
• Working well with both internal and external group teams

• Experience in endpoint/workstation experience – Dell preferred
• Experience in support Windows 10/11 in a corporate environment
• Experience in support MS Outlook
• Experience in support MS o365 suite desktop/web apps
• Experience in Azure/Endpoint Manager experience
• Must be team oriented and possess strong oral and written communication skills.
• Able to prioritize and multi-task effectively while working in a fast-paced, demanding environment
• Strong analytical and troubleshooting skills
• Certifications are a plus – Microsoft preferred
• Languages: Full fluency in English required and second language preferred
• Requirements: Existing work authorization is required where this position. WRI is unable to authorize visa work authorization

WRI India values and promotes diversity, equity and inclusion across all areas of our work and workforce. Integrating these values into our actions fosters a progressive and collaborative culture and can also enhance our impact.  

It is our responsibility to create a welcoming working environment for people of diverse cultures, backgrounds and experience to learn together. We are responsible for fostering a safe and inclusive workplace where questions, concerns and information about diversity, equity and inclusion are part of our ongoing dialogue and development.