• Handle outbound phone calls daily while maintaining a positive attitude
• Work with and on existing donors to increase their support to existing programmes or expand support to new programmes through upsell and crosssell pitches
• Promote awareness of the organization's mission and work
• Thank you, donors for the contribution.
• Share the donation received acknowledgment through mails or call.
• Reach out to donors who have tried to donate digitally (incomplete) and assist them, resolve the issue, and convince the donor to try again to make the contribution
• Create potential donor list and work on conversions to achieve monthly unit target
• Spot new fundraising opportunities, acquire and target HNI profile to bring on board new donors
• Corporate fundraising entailing employee giving, matched giving from employers and direct donation from small to medium corporate
• Upgrade digital donors and increase their average donation size
• Listen to the donor for any feedback and suggestions to improve our services
• Provide feedback regarding needs and expectations of the donors
• Build good relationships with donors with mutual respect
• Achieve monthly target assigned
• Keep information confidential and shouldn't share details about data with others

• Communication skills: Able to articulate and communicate well to all stakeholders (both verbally and in writing) in a manner that meets the requirement
• Language skills: Good command over English, Hindi& one regional language (Verbally).
• Research skills:Identify potential prospects from untapped locations, corporate & individuals.

Team Management & Collaboration / People skills: Result focused and driven to meet ambitious monthly, quarterly and yearly targets

Strategic Thinking and Analysis: identify potential location for fundraising, filter prospect base and filter potential leads, set up meetings

Change Management: Good time-management and ability to work to tight deadlines. Willingness to work odd hours (if necessary).

Operational excellence (Project / Program / Process management):Team player