Hub Management (40%)

• Lead the Pay & Benefits (P&B) team and oversee smooth and efficient running of key P&B processes including accurate payments of salaries across the region.
• Line manages the team, assisting with people matters and their performance.
• Ensure that robust processes are in place to deliver quality service to customers while minimizing risks.
• Provide technical and expert input into Payroll and Reconciliation Processes – Advise on Pay Policy, Processes and Management Practices
• Work closely with HR Hub colleagues to ensure consistency in process improvements, data handling, incident management and reporting, driving a cohesive team-oriented culture within the HR Hub
• Promote a culture of excellence with all customer interactions and work products.

 Regional Stakeholder Management & Support (20%)

• Proactively engage with and manage stakeholders, including Heads of Mission, Deputy Heads of Missions, Corporate Services Managers and staff from other Government Departments.
• Be the go-to CBS HR Lead for P&B matters.
• Work with senior management to provide advice and explore solutions on both P&B and broader CBS HR matters.
• Build the HR Hub’s reputation as a professional partner by conducting regular (proactive) outreach to customers across different media to discuss customer requirements and hub services.
• Support the HR Directorate and the region on P&B and assigned portfolio of activity, ensuring all new HR policies are communicated and implemented within the network.
• Review and make recommendations on CBS Terms and Conditions of service ensuring regional consistency where possible.

Project management: Payroll, Pay Review & P&B Projects (30%)

• Provide technical and expert input into Payroll and Reconciliation Processes – advise on payroll policy, processes and management practices.
• Focus on automation of payroll.
• Establish a support service to senior stakeholders in UK by analysing pay data and compiling reports that provide reliable information to drive decision making on Country Based Staff in the Americas region.
• Project manage pay exercises across the region, advising and making recommendations to Post Leadership teams, hub management and CBS Pay Policy Team in UK to facilitate Pay Review/Awards.
• Provide feedback and input into Country Based Staff Policy with particular reference to Pay guidance and payroll practices.
• Manage relationships with Post Leadership and payroll software vendor to resolve pay related matters/issues.
• Coordinate hub response to any future developments of FCDO Pay Policy and the Pay Review process, according to central directives/guidance. Make recommendations on Annual Pay Settlements in collaboration with Head of HR to Posts, Directorate on most affordable and appropriate pay approaches.
• Provide input to the Pay Team in UK on Pay & Reward Policy dealing with CBS pay in South Asia and feed in recommendations for the development of the Pay Review Model

Information Management and Reporting (10%)

• Develop MI & Reporting dashboards production and continuous improvement of performance measurement for the P&B delivery.
• Oversee delivery of effective management information on a range of HR P&B indicators for your team and contribute to delivery of the Regional Hub, Service Level Agreement with Posts.
• Monitor customer satisfaction levels and implementing measures to improve service.
• Regularly analyse official KPI’s, reports and ad hoc metrics for the HR Hub Team and other stakeholders within the region and make strategic recommendations on improvement.

• Project management experience
• Experience in a regional role
• Extensive background in compensation and benefits design and delivery; salary reviews; salary structure analysis; and payroll management.
• Experience in handling audit requirements, process mapping, business continuity planning.
• Experience in a shared service environment is an advantage
• Experience in account management or a client-facing role is an advantage.
• Working knowledge in South Asia Labour Laws

Language requirements:

• Language: English
• Level of language required: Expert.

Essential on arrival:

• Minimum 5-7 years of experience in a HR role
• 3-5 years of work experience in Payroll, Compensation and Benefits
• Proven ability to influence Senior Managers in HR Project rollout and implementation activities.
• Strong interpersonal and communication skills, self-motivated and results driven. Keenly aware of customer requirements.
• Team management experience
• Excellent organisational ability, with proven ability to manage, plan, and prioritise tasks and workload. Proven organizational skills and attention to detail
• Resourcefulness in solving problems and demonstrates good judgement. Ability to respond quickly and flexibly to meet multiple and changing priorities.
• Solid experience in Management Information & Reporting
• Excellent IT skills in Word, Outlook, Excel, PowerPoint, Macros