Never miss the latest ESG news, interviews & insights. Subscribe for our weekly newsletter!
Digital Classroom
Search Filter

Filters

State



Salary Range

1 LPA


Education


Company Type


Work Mode

Customer Service Advisor-Vodafone

  • Deadline: Aug 18, 2023

  • Qualification (Education): class 12th Pass

  • Experience Required: 6-10 Year

About Job Profile

Others

1) The candidate would be responsible for handling chat Sales for UK consumer or Enterprise customers.

2) They would be required to perform chat tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation.

3) Respond and trouble shoot all customer interaction via any channel, and identify appropriate service solutions, Including upsell opportunities in an efficient and timely manner.

4) Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals.

5) Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets.

6) Identify and communicate areas for improved efficiencies for customer service.

7) Understand Vodafone's vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.

8) Should have experience in customer retention, Chat sales,Cross selling and upselling.

9) International Chat experience required.

Primary Responsibilities include

Knowledge, Skills and Abilities:

 

  • International chat process
  • Live chatdepartment
  • Upsell
  • Customer retention
  • Sales

 

Other Information:

Job Functions

  • Salary Range: NA LPA

  • Employment Type: Full Time

  • Work Mode: Work from Office

How to Apply

If you are interested in taking up the role, please apply through this link.

If you qualify and are interested in taking up the role, please apply through this link.

img

Vodafone

  • State: Maharashtra

  • City: Pune

About Organisation

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all. 

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. 

More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025.

We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet.

  • State: Maharashtra

  • City: Pune


Contact Details:

Contact Phone: +91 7966714000

Contact Email: customercare@vodafoneidea.com

Date of Posting/Posted On: Aug 16, 2023

šŸ‘‹ Welcome! Have a question about SICA 2026 or TheCSRUniverse? Let's chat.