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CSR - QA HyreFox Consultants 2023

  • Deadline: Dec 25, 2023

  • Qualification (Education): Graduate

  • Experience Required: 0-3 Year

About Job Profile

Corporate Social Responsibility

Participates in design of call monitoring formats and quality standards.

Primary Responsibilities include

  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of customer care email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned.

 

Knowledge, Skills and Abilities:

 

  • Excellent verbal, written and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be self-motivator and self-starter.
  • Focus on quality and customer service.
  • Exceptional listening and analytical skills.
  • Solid time management skills.
  • Must be able to effectively deal with people at all levels inside and outside of the Company.
  • Creative ability & writing proficiency.
  • Ability to multitask and successfully operate in a fast paced, team environment.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel).
  • Bi-lingual a plus.

 

Other Information:

Job Functions

  • Salary Range: 3-6 LPA

  • Employment Type: Full Time

  • Work Mode: Work from Office

How to Apply

If you qualify and are interested intaking up the role, please apply through this link

If you qualify and are interested in taking up the role, please apply through this link.

Apply Now
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HyreFox Consultants

  • State: Rajasthan

  • City: Jaipur

About Organisation

HyreFox is an online marketplace that connects employers with a national network of seasoned headhunters. Rather than being chained to the phone with headhunters all day, HyreFox guarantees efficient collaboration with the headhunter channel through a single Web-based application.

HyreFox provides professional recruiting firms access to a large number of top level mandates. Ultimately, recruiting firms significantly reduce acquisition costs and can increase revenues by easily finding new opportunities for their network of top-candidates.
 

  • State: Rajasthan

  • City: Jaipur

Contact Details:

Contact Phone: 1414011198

Contact Email: info@hyrefox.com

Date of Posting/Posted On: Nov 25, 2023
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