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BOM Wipro 2023

  • Deadline: Dec 02, 2023

  • Qualification (Education): Graduate

  • Experience Required: 3-6 Year

About Job Profile

Project Management/Coordination

The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s).

This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and with quality to plan sponsors and plan participants.

The BOM is accountable for identifying process improvements, building efficiencies in client operations, effective project planning and capacity & resource management.

The BOM is a contact for the client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing operation

Primary Responsibilities include

 

  • Stay current with Industry developments in respective domain, and share with CDG and Benefits colleagues
  • Active participation in client renewal meetings and data collection projects at bidding stage
  • Understand client contractual agreement and performance measures
  • Acknowledged as a subject matter expert (SME) on client plan provisions 
  • Monitor client operations measures to proactively manage client-level impacts
  • Respond to client requests in a timely fashion using effective communication skills
  • Proactive management of operations metrics to meet or exceed SLA targets
  • Assign and manage BOA work, including workload distribution, track status of outstanding work, ensure SLA metrics are met/ exceeded, identify training opportunities, review and approve SOPs, identify activities for transition to OCP/ Shared Service
  • Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
  • Identify growth areas for BOAs and provide opportunities in those areas
  • Identify cross-training opportunities and implement cross-training action plan
  • Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
  • Develop and deliver client-specific operational training and support domain related training

 

Knowledge, Skills and Abilities:

 

  • Strong working knowledge of MS applications like Excel, Word, PowerPoint
  • Good Communication Skill

 

Other Information:

Job Functions

  • Salary Range: NA LPA

  • Employment Type: Full Time

  • Work Mode: Work from Office

How to Apply

If you are interested in taking up the role, please apply through this link.

If you qualify and are interested in taking up the role, please apply through this link.

Apply Now
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Wipro

  • State:

  • City: Noida

About Organisation

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. 

Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. 

With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
 

  • State:

  • City: Noida

Contact Details:

Contact Phone: 8046827999

Contact Email: reachus@wipro.com

Date of Posting/Posted On: Sep 20, 2023
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